Loyalty & Rewards

Fresh Mart Grocery · Loyalty members · printed Sep 23, 2026

Total Members

1,842

9.4% vs 1,684 last month

Points Issued

486,320

12.6% 48,210 this month

Points Redeemed

172,940

7.8% 35.6% redemption rate

Available Points

268,410

4.1% ≈ $13,420 liability

Rewards Redeemed

1,384

5.2% avg $6.25 reward

Membership tiers

Tier is based on lifetime points earned

Bronze0 – 999 pts

1× pts

962 members

52% of all members

1× points on every purchase
100-pt birthday reward
Member-only weekly offers

Silver1,000 – 2,999 pts

1.25× pts

561 members

30% of all members

1.25× points on every purchase
Member-only weekly offers
Early access to flash sales
Free delivery over $40

Gold3,000 – 7,499 pts

1.5× pts

236 members

13% of all members

1.5× points on every purchase
Member-only weekly offers
Early access to flash sales
Free delivery on all orders
Priority checkout lane

Platinum7,500+ pts

2× pts

83 members

5% of all members

2× points on every purchase
Member-only weekly offers
Early access to flash sales
Free delivery + priority pick-up
Personal shopper & tastings
Dedicated support line

Points issued vs redeemed

Issued · Sep

48,210

Redeemed · Sep

17,540

Net balance

+30,670

Points lifecycle

All time

Available268,41055%

Redeemed172,94036%

Expired44,9709%

8,420 pts expire within 30 days across 64 members.

12 members shown

0 members selected

Customer	Membership ID	Current Points	Earned	Redeemed	Expired	Tier	Progress to next tier	Last Activity	Status	Actions
Member since Feb 2026	LM-1010	4,120	+9,240	4,600	520	Platinum	Top tier reached	Sep 22, 2026 Earned 2,088 pts	Active	View customer View credit
Member since Aug 2025	LM-1003	2,980	+4,860	1,700	180	Gold	2,640 pts to Platinum	Sep 23, 2026 Redeemed 400 pts	Active	View customer View credit
Member since Nov 2024	LM-1011	2,300	+5,400	2,900	200	Gold	2,100 pts to Platinum	Sep 19, 2026 Earned 1,480 pts	Active	View customer View credit
Member since Jan 2023	LM-1007	1,850	+3,900	1,900	150	Gold	3,600 pts to Platinum	Sep 21, 2026 Redeemed 600 pts	Active	View customer View credit
Member since Jun 2024	LM-1012	1,560	+3,300	1,600	140	Gold	4,200 pts to Platinum	Sep 20, 2026 Membership suspended	Suspended	View customer View credit
Member since Mar 2024	LM-1001	1,240 110 expire Oct 01	+2,150	800	110	Silver	850 pts to Gold	Sep 23, 2026 Earned 118 pts	Active	View customer View credit
Member since Jun 2024	LM-1005	870 70 expire Oct 04	+1,420	480	70	Silver	1,580 pts to Gold	Sep 22, 2026 Bonus 60 pts	Active	View customer View credit
Member since Jan 2023	LM-1002	640	+1,082	400	42	Silver	1,918 pts to Gold	Sep 23, 2026 Earned 34 pts	Active	View customer View credit
Member since Nov 2024	LM-1004	410	+622	200	12	Bronze	378 pts to Silver	Sep 22, 2026 Birthday reward 100 pts	Active	View customer View credit
Member since Mar 2024	LM-1006	320 28 expire Oct 12	+498	150	28	Bronze	502 pts to Silver	Sep 18, 2026 Birthday reward 100 pts	Active	View customer View credit
Member since Jun 2024	LM-1009	210	+340	100	30	Bronze	660 pts to Silver	Sep 21, 2026 Earned 24 pts	Active	View customer View credit
Member since Aug 2025	LM-1008	120 35 expire Oct 03	+215	60	35	Bronze	785 pts to Silver	Aug 30, 2026 Expired 35 pts	Inactive	View customer View credit

Rows per page Showing 1–12 of 1,842

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Earning rules

Live program

Points per $1 spent

pts

Applies before the tier multiplier.

Minimum purchase to earn

Baskets below this earn no points.

Welcome bonus points

pts

Credited when a customer joins.

Bonus points on first purchase

pts

One-time extra after the first sale.

Birthday rewardAuto-credited on the day

pts

Referral rewardAfter the friend's first sale

you

friend

Redemption

Redemption value per point

Minimum points to redeem

pts

Customers below this balance cannot redeem.

Max redemption per order50% of the bill

10%100%

Expiry

Points expire after

Counted from the day the points were earned.

Warn customers before expiry

days

SMS / email reminder is sent automatically.

Tier thresholds & multipliers

Lifetime points earned

TierReached atMultiplier

Bronze

pts

Silver

pts

Gold

pts

Platinum

pts

Program switches

Rewards program enabledTurn off to pause earning & redeeming. Earn on discounted itemsPoints on the amount after discounts. Earn on credit salesAward points when the sale is invoiced. Notify customersSMS / email after earning or redeeming.

Changes apply to future transactions only. Existing balances stay untouched.

What this meansRecalculates as you edit the rules

Customer spends

First purchase (adds the welcome bonus)

Spend$100

Earns100 pts

Worth$5.00

Base points: 100
Tier multiplier: 1×
First-purchase bonus (included): +0
Total earned: 100 pts
Effective reward rate: 5.0%
Spend needed for first reward: $200

Program health

Points liability$13,420

Redemption rate35.6%

Members active in 90 days72%

Loyalty activity timeline

13 events

Today · Sep 23

Meera Nair earned 118 ptsINV-10482 · $94.72 × 1.25 Silver multiplier

+11810:42 AM

Priya Sharma redeemed 400 pts$20.00 off INV-10479 · Gold member

−40009:58 AM

Arjun Rao earned 34 ptsINV-10477 · $27.60 × 1.25 Silver multiplier

+3409:12 AM

Kavya Menon got a birthday rewardHappy-birthday bonus auto-credited at 8:00 AM

+10008:00 AM

Yesterday · Sep 22

Fresh Bites Café earned 2,088 ptsINV-2026-0147 · $1,044.05 × 2.0 Platinum multiplier

+2,08804:12 PM

Priya Sharma referred Anika DesaiReferral reward — 150 pts to Priya, 75 pts to Anika

+15002:31 PM

Welcome bonus for Anika DesaiNew member joined the Bronze tier · 50 pts

+5002:30 PM

Daniel Brooks got a campaign bonusFresh Produce Week · +60 pts on qualifying items

+6011:05 AM

Earlier this week

Rohan Iyer redeemed 600 pts$30.00 off INV-10466 · Gold member · Sep 21

−60005:44 PM

1,240 pts expired across 38 membersMonthly expiry run · points earned Sep 2025 · Sep 20

−1,24012:00 AM

Sunrise Catering earned 1,480 ptsINV-10455 · $986.40 × 1.5 Gold multiplier · Sep 19

+1,48003:20 PM

Sofia Alvarez got a birthday rewardHappy-birthday bonus auto-credited · Sep 18

+10008:00 AM

Lena Fischer lost 35 ptsInactive for 12 months · points expired · Sep 15

−3512:00 AM

Activity mix · last 7 days

Earned412 events

Redeemed96 events

Bonus58 events

Birthday14 events

Referral9 events

Expired38 events

Expiring soon

30 days

Meera Nair110 pts · Oct 01

Lena Fischer35 pts · Oct 03

Daniel Brooks70 pts · Oct 04

Sofia Alvarez28 pts · Oct 12