Notification Settings
Choose which events alert your team and customers, through which channels, and who receives them.
Active Alert Rules
23 of 25
Channels On
4 of 4
Alerts Sent · 7 days
1,284
Delivery Rate
98.6%
smtp.mailgun.org · verified
SMS
Twilio · 1,842 credits left
Push
Web and mobile app · 14 devices
In-app
Bell menu in admin and POS
Alerts by event and channel
Tick a channel to send that alert. Use the group row to switch a whole category.| Event | Trigger | SMS | Push | In-app | Recipients | |
|---|---|---|---|---|---|---|
|
Sales5 events
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Large saleA single sale above the amount
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≥ $
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Refund or return processedAny refund issued at the register
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Instant |
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Payment failedA card or wallet payment is declined or times out
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Instant |
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New online orderA pickup or delivery order is placed
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Instant |
|
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Sale voidedA completed sale or line is voided
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Instant |
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Inventory5 events
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Low stockA product falls to its reorder level
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≤units
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Out of stockA product sells out
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Instant |
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Expiring soonBatches nearing their best-before date
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days before
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Expired stock on shelfA batch passes expiry while still in stock
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Instant |
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Damaged goods recordedA write-off is entered by staff
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Instant |
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Purchase4 events
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Purchase order approvedA purchase order is approved for sending
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Instant |
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Delivery receivedSupplier goods are checked in
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Instant |
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Delivery overdueThe expected date passes with no delivery
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days late
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Supplier bill dueA supplier payment date is approaching
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days before
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Customers4 events
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New customer registeredSomeone joins at the register or online
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Instant |
|
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Credit limit reachedA credit account is close to its limit
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≥% used
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Loyalty points expiringThe customer is reminded before points lapse
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days before
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Order ready for pickupThe customer is told their order is ready
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Instant |
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Staff3 events
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Late clock-inA shift starts without a clock-in
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min late
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Leave or shift-swap requestStaff ask for time off or a swap
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Instant |
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Cash drawer varianceA register closes over or short
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± $
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System4 events
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Repeated failed sign-ins CriticalA possible attempt to break into an account
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attempts
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Payment gateway disconnected
CriticalStripe, Square or PayPal stops responding
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Instant |
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Nightly backup resultSuccess or failure of the 2:00 AM backup
|
Instant |
|
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SMS credits running lowThe prepaid SMS balance is nearly used up
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≤credits
|
|
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No events match your search
Try a different word, like “stock” or “refund”.
Quiet hours
In-app alerts are silent already, so they are never held.
Non-critical alerts are held from 10:00 PM to 6:00 AM (8 h) and delivered when quiet hours end.
Daily digest
Next digest goes out Sep 24, 2026 at 7:30 AM by email to 3 roles.
Email sender & SMTP
ConnectedAdded to every alert subject.
SMTP server
SMS provider
Connected3 to 11 letters or numbers.