New return

1

Original sale

Pick the sale the customer is returning items from.

Sale number*

Customer*

Type a sale number to see the sale here. Suggestions come from the Sales list.

2

Refund

How many items come back and what is paid out.

Items returned*

Refund amount (USD)*

$

It cannot exceed the original sale total.

Refund via* Select a methodOriginal paymentCashStore credit

Original payment goes back to the card, UPI or bank account used at the sale.

3

Reason & condition

Helps the approver decide and tells the stock team what to do.

Reason* Select a reasonDamaged itemWrong itemCustomer changed mindDefectivePrice adjustmentExpired or near expiry

Item condition Not checked yetUnopenedOpened, like newUsedDamagedDefective

How is it coming back? Brought to the storeCourier pickupPosted by the customer

Contact phone

Return the items to stockSwitch off for damaged or expired goods that must be written off instead.

4

Notes for the approver

Optional. Shown on the return details page.

Note0/200